Refunds & cancellation

This page explains the existing Purrsave Pro refund promise and current fixed-term access. Personal money tracking is free. Pro provides digital shop tools, not physical goods, so there is no shipping or physical return.

Before paying

Check Pricing and the plan screen for current availability and terms. When checkout says it is closed, do not send payment. A displayed plan price is not confirmation that a purchase can be completed.

The 14-day Pro refund window

You can request a refund for a Pro purchase within 14 days of purchase. Use the contact form and say that you are requesting a Pro refund. This is the same refund window described in the Terms of use.

Include the account email used for the purchase, the purchase date and, if available, its payment reference. Enter a reply email so you can receive a response. A short description is enough to start the request. Do not send a password, full payment-card number, bank statement or unrelated financial records.

A submitted request is not confirmation that a refund has been processed. The payment provider or bank can affect when returned funds appear. If a payment was duplicated, unauthorised or did not provide the access you bought, contact support about that problem even if the ordinary refund window has passed.

Cancellation and renewal

The current Pro plans are one month or one year of fixed-term access, or a one-time lifetime unlock. They do not automatically renew. For a fixed-term plan, there is no recurring charge to cancel: access reaches its stated end date unless you choose to purchase again. Requesting a refund is a separate action.

Deleting the app from your device or deleting your account is not a refund request. Contact support first if you need help locating a purchase. You do not have to delete your financial records to ask for a refund.

Voluntary tips

Tips are voluntary gifts, not purchases of Pro access, and are ordinarily non-refundable. If a tip was duplicated or unauthorised, contact support. Any refund rights required by applicable law still apply.

Your legal rights

This policy does not limit consumer rights that cannot lawfully be excluded, including remedies for services that are not supplied as required. Applicable rights can depend on where you live and the circumstances of the purchase.

Questions

Use the contact form for purchase, cancellation or refund questions. Include only the information needed to identify and explain the issue.